Policies

Store Policies

Identification Requirement
All customers must provide accurate and verifiable information for online transactions, including a valid email address and contact number.
Payment Policy
We accept major credit cards, debit cards, and secure payment methods such as PayPal. Full payment is required at the time of purchase.
Shipping Policy
Orders are processed within 1-3 business days. Shipping costs are calculated at checkout, and tracking information will be provided once the order ships. Please note that we are not responsible for delays caused by the shipping carrier.
Return Policy
Returns are accepted within 14 days of delivery for defective items only. All returns must include proof of purchase and be in their original condition. The buyer is responsible for return shipping costs.
Layaway Program
We offer a convenient layaway program for select items:

A 10% non-refundable deposit is required to initiate a layaway plan.
Payments must be made monthly, and the item must be paid in full within 10 months.
Unfulfilled layaway plans will result in the forfeiture of the deposit. Any additional payments made will be applied as store credit.
Layaway is available only for non-sale and non-discounted items. No cash refunds.

Pricing and Offers
All pricing is based on current market conditions and is subject to change without notice. Offers and quotes are valid for 24 hours only.
Authenticity Guarantee
We stand by the authenticity of every item we sell. All gold, silver, and jewelry items are thoroughly tested for purity and quality prior to listing.
Counterfeit Items
The sale of counterfeit or replica items is strictly prohibited. Any suspicious listings may be reported to law enforcement.
Privacy Policy
We are committed to protecting your privacy. Customer information, including payment details, is securely stored and will not be shared with third parties except as required by law. Please review our full privacy policy on our website.
Customer Support
For assistance, please contact us at [customer service email/phone] during business hours. We strive to respond to all inquiries within 3 business days.
Sales Tax
Sales tax will be applied at checkout based on the shipping destination and applicable tax rates.
No International Shipping
At this time, we only ship within the United States.
Restricted Items
Certain high-value items, such as fine jewelry, may be restricted for online sales or require special handling in accordance with local laws.
E-Commerce Hours of Operation
Our online store operates 24/7, but orders are processed during regular business hours: